How to use the IT Support Ticket Template

Follow the below steps to start using IT Support Ticket Template.

This template has the following sections

• Requested by: Specify the requested person name who raised the ticket.
• Requested On: On which date ticket is raised.
• Email: Specify the email who requested to solve the issue.
• Telephone: Phone no. of the person who raised the ticket.
• It System: Select categories from the drop-down in the field as per your requirement. e.g.: office-app, SAP, Skype, etc...
• Assigned To: Specify the name of the person who needs to look into this issue.
• Assigned On: On which date task is assigned to resolve the issue.
• Status: Select the status of the ticket from the drop-down list i.e., Pending assigned, in process, Done, etc...
• Issue Headline: Specify the keyword of the Issue.
• Issue: Brief the Issue in this row.
• Proposed Solution: Brief the Solution for the issue with the budget.
• Proposed by: Name of the who proposed the solution for the issue.
• Approval status: Select status of the ticket from the drop-down list in the field i.e., approved or Declined.
• Approved On: Date on which you get the approval.
• Approved by: Name of the approved Person.
• Solution: Brief the Solution for the issue.