Refund Policy

Techno-PM Refund Policy

We stand behind the quality of our toolkits and templates. While most of our products are
non-refundable due to their digital nature, we will issue a full refund in the following scenarios:

1. Templates Do Not Work as Described 

If the templates you purchased do not function as advertised and we are unable to resolve the issue within 3 business days of your request, we will provide a full refund.

2. Missing Templates

If any templates included in your purchase are missing from your download and we cannot provide the same templates as advertised on our website, you will be eligible for a full refund.

3. Download Access Issues

If you are unable to access your download, we will attempt to provide the files through alternative delivery methods (such as direct email or cloud storage links). If none of these solutions work, we will refund your full purchase amount.

Special Refund Conditions

Certain products may have specific refund conditions (for example, audit guarantees or bundled services). Where applicable, these conditions will be clearly displayed on the individual product pages and will override the general refund rules above.

Customer Responsibility Before Purchase

We provide comprehensive resources to help you make an informed decision before buying:

  • Live Demo Options – You can book a live demo with our team to see the product in action.

  • Online Chat Support – Our support team is available to answer your questions in real-time.

  • Detailed Product Images and Descriptions – Every product page includes screenshots and detailed descriptions of what is included.

It is the customer’s responsibility to review this information, ask questions if needed, and ensure the product meets their requirements before purchase. Refunds will not be granted for reasons such as change of mind or incorrect product choice.

Exclusions

  • Refunds are not provided for reasons such as change of mind, incorrect product choice, or lack of knowledge on how to use the templates.

  • This policy does not cover customization, consulting services, or third-party issues beyond our control.

How to Request a Refund

To request a refund, please contact us at support@techno-pm.com within 7 days of your purchase.

By purchasing or downloading any of our products, you acknowledge that you have read, understood, and agreed to this Refund Policy.